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Terms and Conditions

Updated on November 8, 2025

GENERAL TERMS AND CONDITIONS

1. Acceptance of Terms

By accessing or placing an order with TechXcelence, a brand of Futurewave Solutions Limited, you agree to be bound by these Terms & Conditions, our Privacy Policy and Return & Refund Policy.
If you do not agree, please discontinue use of the website and services.

2. Company Information

Business Name: TechXcelence

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Business Email: support@thetechxcelence.com

Business Phone Number: + 1 917 7958337

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong 

3. Use of Website

You may use this website for lawful, personal, and non-commercial purposes only.
You may not copy, distribute, or modify any content without written consent from TechXcelence.

4. Orders & Availability

All orders are subject to acceptance and product availability.
We reserve the right to cancel or limit quantities if an item becomes unavailable or a pricing error occurs, and we will notify you promptly with refund options.

5. Pricing & Currency

Prices are displayed in USD by default. Customers in UK, Canada, Australia, and New Zealand will see USD currency at checkout via Airwallex or their selected payment provider.

6. Payments & Security

Payments are securely processed via Airwallex, PayPal, and approved wallet providers such as Apple Pay and Google Pay.
Transactions are encrypted and handled through PCI DSS Level 1–compliant systems.
Airwallex security certifications can be verified at https://security.airwallex.com/

We do not store full card data; payment tokens are managed securely by the gateways.

7. Shipping

Orders are dispatched from our fulfillment center in Hong Kong (HK) via trusted carriers such as DHL Express, FedEx, Royal Mail, Canada Post, NZ Post, and Australia Post.
For details, refer to our Shipping Policy, which includes delivery times, tracking, and customs information.

8. Returns & Refunds

Returns are accepted within 90 days of receipt under the conditions set out in our [Return & Refund Policy].
Approved refunds are issued to the original payment method within 7 business days after inspection.

9. Customer Complaints & Escalation

If you experience an issue with your order or service, please contact us:

Email: support@thetechxcelence.com

We aim to acknowledge all complaints within 2 business days and resolve them within 10 business days.
If you are unsatisfied with the outcome, you may escalate the matter to the relevant consumer-protection authority in your country.

10. Jurisdiction & Applicable Law

These Terms are governed by the laws of Hong Kong SAR.
However, for consumers located in:

  • United Kingdom: rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 apply;

  • Canada: applicable provincial consumer-protection laws apply;

  • Australia: the Australian Consumer Law applies;

  • New Zealand: rights under the Consumer Guarantees Act 1993 apply.

Nothing in these Terms limits your statutory rights under your local consumer laws.

11. Limitation of Liability

We are responsible for providing goods that match their description and are of satisfactory quality.
To the extent permitted by law, TechXcelence will not be liable for indirect or consequential losses beyond the value of the purchased product.

12. Intellectual Property

All website content, trademarks, and graphics are owned by TechXcelence or its licensors and are protected by international intellectual-property laws.

13. Privacy & Data Handling

Personal data is collected and processed in line with our Privacy Policy and applicable data-protection laws, including GDPR.

14. Cookies & Tracking Technologies

Our site uses essential and optional cookies.

  • Essential cookies enable basic functionality.

  • Analytics and marketing cookies are used only with your consent.
    You may adjust or withdraw consent at any time via the cookie-settings banner or your browser preferences.

15. Modifications

We may update these Terms to reflect changes in our services or legal requirements. Updates will be posted on this page with the new effective date. Continued use of the website after changes constitutes acceptance.

16. SMS Marketing

By consenting to TechXcelence’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords (such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL,’ or ‘QUIT’), or to use the unsubscribe link provided. We will also honor any other requests that clearly express your desire to opt out, including phrases like ‘please opt me out.’ We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at support@thetechxcelence.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement:

1. Arbitration:

By using or purchasing TechXcelence products or services, you agree that any controversy, claim, action, or dispute between you and TechXcelence arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of TechXcelence’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.  

  1. Arbitration Procedures:

Claims shall be heard by a single arbitrator. Arbitrations shall be held in Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong, but the parties may choose whether to appear in person, by phone, or through the submission of documents.  The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of Hong Kong, without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.

  2. Exclusion from Arbitration:

Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of TechXcelence’s products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to TechXcelence, Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong.  Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with TechXcelence. You are responsible for ensuring TechXcelence’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt.  Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.

2. Class Action Waiver:

You and TechXcelence agree that you may bring or participate in Claims against TechXcelence only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.  Unless both you and TechXcelence agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

CONTACT INFORMATION

Business Name: TechXcelence

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Business Email: support@thetechxcelence.com

Business Phone Number: + 1 917 7958337

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong

Contact Form: Click Here

Business Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)

Response Hours: Our customer service team typically responds within 24 to 48 hours during business days.