Shipping Origin & Method
All orders are processed, packed, and dispatched from our central fulfillment warehouse in Hong Kong (HK).
We work exclusively with reliable international courier partners to ensure fast, secure, and fully trackable delivery to our customers in the United Kingdom (UK), Canada (CA), New Zealand (NZ), and Australia (AU).
Shipments are handled by leading carriers, including DHL Express, FedEx, UPS, Royal Mail, Canada Post, Australia Post, and NZ Post, depending on the destination and service availability.
Each parcel is shipped with insurance coverage and a Track & Trace number, which is provided via email once the order has been dispatched.
Delivery timeframes vary slightly by region and may be influenced by local customs processing or courier network conditions, but we strive to ensure all deliveries arrive promptly and in perfect condition.
Customs, Duties & Import Taxes
Orders are shipped directly from our fulfillment warehouse in Hong Kong (HK).
For customers located in the United Kingdom (UK), Canada (CA), New Zealand (NZ), and Australia (AU), international shipments may be subject to customs inspections, import duties, taxes, or brokerage fees as determined by the destination country’s customs authority.
These charges are not included in the product price or shipping cost displayed at checkout.
If applicable, they are the responsibility of the customer and must be paid directly to the courier or customs office at the time of delivery.
We have no control over these charges or their assessment timelines, as they vary by country and order value.
Customers are advised to check with their local customs office for more information on potential import fees before placing an order.
Please note: Most small retail orders are delivered without any additional import fees, and our shipping partners work to minimize clearance delays wherever possible.
Order Dispatch & Fulfillment Verification
All orders are physically processed, packed, and dispatched from our main fulfillment center in Hong Kong (HK).
Our warehouse and logistics operations are managed through the following facility:
Processing Center:
TechXcelence
Unit 2A, 17/F, Glenealy Tower,
No.1 Glenealy,
999077, Central,
Hong Kong
Each parcel is assigned a unique shipping label, tracking number, and electronic dispatch record generated through our authorized courier partners. This serves as verifiable proof of shipment and ensures full traceability throughout the delivery process.
For customers in the United Kingdom (UK), Canada (CA), New Zealand (NZ), and Australia (AU):
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Orders are handled by our international logistics network and cleared through local customs authorities.
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Upon arrival in the destination country, last-mile delivery is completed by trusted local carriers such as Royal Mail, Canada Post, NZ Post, or Australia Post, depending on region and courier availability.
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Tracking updates remain active through the same Track & Trace link provided via email upon dispatch.
This fulfillment process ensures that every order is securely documented, fully traceable, and compliant with international shipping and consumer protection standards.
Proof of Delivery & Signature Confirmation
All shipments include electronic proof of dispatch and delivery confirmation through our courier partners’ tracking systems. Once your parcel is delivered, the courier records a delivery scan, timestamp, and recipient confirmation.
In certain regions, including the United Kingdom (UK), Canada (CA), New Zealand (NZ), and Australia (AU), a signature upon delivery may be required depending on the courier and order value. If no one is available at the delivery address, the courier may leave a delivery notice or arrange a reattempt or pickup from a local collection point.
This delivery confirmation serves as official proof of receipt and completes the shipping process. If tracking shows a parcel as “Delivered,” and no claim is raised within 7 business days, the order will be considered successfully fulfilled under our shipping policy.
Fulfillment & Order Processing
All orders are processed, packed, and shipped from our central fulfillment center in Hong Kong (HK).
Our fulfillment team verifies, packages, and prepares each order for dispatch within 1–2 business days of purchase.
We partner with trusted international couriers (DHL, FedEx, Royal Mail, Canada Post, NZ Post, and Australia Post) to ensure fast, trackable delivery to customers in the UK, CA, AU, and NZ.
You’ll receive a shipping confirmation and tracking number via email once your order leaves our warehouse.
